On pa-troll

The rising political passions of an election year tend to bring an increase in trolling, though it can happen at any time, and the craziest and most hateful trolls operate purely based on the random neuron-firings of their own scrambled brains, with little reference to current events.  Here's how I deal with them.

First off, there's no freedom-of-speech or censorship issue involved in moderating or deleting comments.  This is a blog, not a discussion forum -- it's my space.  Freedom of speech gives a person the right to put a political bumper sticker on his car.  It doesn't give him the right to put that same bumper sticker on my car, not unless I choose to let him.  It's amazing how many people don't grasp this point.

Not everybody who disagrees with me is a troll.  I almost never reject a comment just because of disagreement.  It's when somebody adopts a rude or hectoring or superior tone, or a particular person never comments except to criticize and attack, or they hijack a thread off-topic -- well, it's obvious when you see it.  I know that rudeness is pervasive on the internet, to the extent of being accepted by many people as part of the norm.  I don't care.  I won't put up with it here.

One common type of troll, what I call the "change the subject" troll, is actually pretty similar to a spammer.  Such a troll starts with "This is just an attempt to distract from....." or "This is ignoring....." or simply goes off on a tangent, telling me what he thinks I should be writing about instead of what I actually did write about.  Sorry, no.  If he wants to discuss something else, fine -- but on his own blog.

Another type which has been growing more common lately is the "time-waster" troll.  His gambit is to post a quite short comment, usually only a sentence or two, at minimum cost to himself in time and energy.  His comments are often full of typos and grammatical errors, since he doesn't bother to proofread them.  They're often barely related, or unrelated, to the post topic.  Their purpose is not to make a coherent point but to get others to waste time and energy responding -- which they often do, to the tune of full paragraphs of argumentation, which the original troll seldom even bothers to read.  At the cost of less than a minute of his time, he's made you waste twenty or thirty minutes of yours.  He wins.

All this being said, again, it's pretty rare that I delete a comment from a real person.  But I've seen what happens to bloggers who let trolls comment freely.  Once allowed to take root, they settle in and multiply, and comment threads turn into an interminable, exhausting mess of back-and-forth bickering.  In the case of right-wing political trolls, it's been credibly claimed that this is a conscious strategy.

As for the real psychos, the ones Cristina Rad (amusing video below) calls "haters" -- the kind of people who develop a weird obsession with you and harass you for, in some cases, weeks or months -- I've had at least two of those target this blog, both several years ago.  One was a Christian fanatic, the other was an atheist with serious mental issues.

What I've learned from experience is that trying to reason with psychos does not work.  Trying to debate them does not work.  Telling them to go away and leave you alone does not work.  Their whole purpose is to get a rise out of you.  If you give them any sort of reaction at all, especially if you're spending substantial time and energy on them and/or getting angry and frustrated, you're feeding them.  And they will not go away.

So I give them nothing.  I delete their comments in moderation, I don't reply to them, I don't answer their e-mails, I don't write cryptic-sounding posts obliquely referring to them, I don't give them any response at all.  Once I get their schtick, I don't even bother to read their comments before deleting.  Eventually, un-fed, they go away.

I've seen what happens on other blogs when bloggers don't get this.  I've seen bloggers write paragraphs meticulously correcting some troll's distortions of what the blogger said (the Christian psycho mentioned above was quite good at deliberately twisting things I'd said in hopes of goading me into replying to correct him).  I've seen them beg and plead with trolls to stop commenting, while I'm rolling my eyes and thinking "just delete the damn comments and save your time and energy".  I've seen them responding with debate or with anger or with ridicule or with whatever, but still responding.  And the troll never goes away.  He knows he's getting under their skin.  He's being fed.

Predictable as the pattern is, it's not normal behavior.  If a blogger were to tell me that my comments weren't welcome, I would immediately stop commenting there.  Why not?  There's more interesting stuff on the internet than I could ever possibly have time to read.  Why waste time on a blog where I'm not wanted?  But the hard-core, obsessive troll is a mental parasite.  He gets his jollies from inflaming you.  I don't play that game.  You probably don't.  But be aware that some people do.



[Re-posted from September 2012 with some modifications.]