16 November 2011

Hello, I need help with the "sweep" feature.....

A week or so ago I bought a broom. When I got it home, I noticed something. Below the manufacturer's logo was the inscription:

For Customer Support
9am-5pm EST
please call toll free:
[800 number]

I mean, you expect a computer or software to have a support line, but a broom? I almost felt like calling the number, just to ask what kind of questions they get..... How difficult can it possibly be to use a broom?

Unless..... it's one of those brooms they have in the Harry Potter books. Yes, that must be it. Off for a test drive!

11 Comments:

Blogger Leslie Parsley said...

Funny but I wouldn't be surprised to learn that there are people who have never used a broom in their lives. For that matter, mine don't get as much use as they should.

16 November, 2011 07:31  
Blogger Ahab said...

Oh, I'm sure that there's someone in this digitized world who has no idea how to use a broom.

"Customer Support? Hello. I keep speaking commands into my broom, but it won't sweep. Do I need a special app or something?"

16 November, 2011 07:39  
Blogger Shaw Kenawe said...

I can top that, Infidel753.

I bought a silver polishing cloth prior to having a formal dinner party--I wanted my rarely used mother's silver-plate to look nice.

While reading the instructions on the packet that enclosed the polishing cloth, I was startled to read this warning (I swear this is true): "Do not place cloths in mouth and chew."

16 November, 2011 08:12  
Blogger Infidel753 said...

LP: I've never used one before myself, though I think I can figure it out, once I've read the first few hundred pages of the manual.

Ahab: It would serve that person right if they charged him $499.99 for a bristle upgrade on CD-ROM.

SK: Stupid warning labels are becoming a genre in themselves. Manufacturers need to anticipate and warn against everything some idiot might do, just to make sure they're not sued. I mean, can one be totally sure Rick Perry would know to not eat a polishing cloth?

16 November, 2011 08:40  
Blogger okjimm said...

HA! Way back in the day I did a stint doing product support for a major household manufacturer... it was incredible the complaints/questions... I became convinced that most of America is seriously stupid.

One of my favorite complaints was the guy who used 'our' shaving gel and said that now his face was all 'cut-up'.... he got upset when I pointed out that shaving gel does not cut one's face... call the razor people. idiots. Good luck with the broom.

16 November, 2011 09:46  
Blogger Infidel753 said...

Actually, I think it's great that the manufacturers of these kinds of things do provide customer support -- what boggles the mind is the customers who need to use it.

16 November, 2011 10:17  
Anonymous krissthesexyatheist said...

I recently took the basic food safety food handlers test (taht all peeps in cafes and restaurants must take-it's the , new, law) and in the study booklet there is a whole page dedicated to....washing your hands. So sad that the really funny and great movie, Idiocracy, is looking more and more like a documentary each passing day. Awesome buddy.

Kriss

16 November, 2011 10:22  
Blogger Shaw Kenawe said...

Couldn't resist.


(The one about the US president and France had to have been while Bush was in office.)

16 November, 2011 11:07  
Blogger Nance said...

Please, please call. I'm trying to picture the support staff. Who is this person? What does he or she think of life so far? I'd want a gentle interview.

Hope he/she is paid by the hour, not by the call.

16 November, 2011 14:25  
Blogger okjimm said...

//great that the manufacturers of these kinds of things do provide customer support//

oh, absolutely. per Shaw's link, though, it was the one's that would first USE a product and THEN call....

some of it was ...very sad...

The guy who put his kids in a closet and used a whole room insecticide fumigator to kill their head lice... quick transfer to poison control!!!

17 November, 2011 10:00  
Blogger mendip said...

Wonderful story! It made me bristle.... ;)

19 November, 2011 02:58  

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